Wall Street Journal – Worker ‘Idle Time’ Costs U.S. Employers $100 Billion a Year, Study Says
KVUE Television Interview – Companies spend $100B for idle employees annually, UT study suggests
Business Insider – Your email typos reveal more about you than you realize
Fast Company – The emotions you might accidentally be conveying in your emails
Quartz – Forced idleness costs US employers $100B a year
Harvard Business Review – The essential guide to crafting a work email
CNBC – Relax! Technology really is making us happier
Harvard Working Knowledge – American idle: Workers spend too much time waiting for something to do
Inc. – Why exclamations and emoticons can boost customer happiness